Customer service
Frequently Asked Questions
Do you have a question? Find the answers to common queries about our products and your shopping experience at The West Fashion.
Products
Where are our products made?
Portuguese craftsmanship is part of our identity. Each product page provides information about its origin, composition and features.
How do I choose the right size?
Check the available sizes and guidance on each product page. If you need help choosing, please contact us before placing your order.
How should I care for my products?
Always follow the care instructions on each item’s label. Proper care helps preserve the comfort, shape and quality of the materials for longer.
Will an out-of-stock product become available again?
Restocking depends on the item and collection. Contact us with the product reference, colour and size you are looking for, and we will check whether it is expected to return.
Do gift boxes include products?
This depends on the option selected. Please check the description to confirm the contents of each box. The Gent’s Box is sold without socks and has been designed to store and organise your WestMister collection.
Orders and payments
How do I place an order?
Choose your items, select the size and quantity, and add them to your basket. Then follow the checkout steps to enter your delivery details and complete your payment.
Which payment methods are available?
Available payment methods are displayed at checkout before you confirm your order.
Can I change or cancel an order?
Please contact us as soon as possible, quoting your order number and explaining the change you would like to make. Changes and cancellations depend on whether your order has already been prepared or dispatched.
Shipping, exchanges and returns
What are the shipping costs and delivery times?
Shipping costs and estimated delivery times may vary depending on the destination. Please visit our Shipping page for the applicable terms.
How do I exchange or return an item?
Please visit our Exchanges and Returns page for the conditions and steps required to submit your request.
I received an incorrect or faulty item. What should I do?
Please contact us with your order number and photographs showing the item and the issue, so we can review the situation and help resolve it.
Customer service
How can I contact customer support?
Please use the contact details available on our Contact page. We are here to help with product information, orders or any other questions.
